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Technology Help Desk Specialist Job

2 weeks ago

Quezon City, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

We are seeking a highly skilled Technology Help Desk Specialist to join our team at Cognizant Technology Solutions Philippines Inc. As a Technology Help Desk Specialist, you will be responsible for providing technical support to our clients. This includes troubleshooting and resolving technical issues, as well as providing training and guidance to clients on how to use our systems.

Responsibilities:
  • Troubleshoot and resolve technical issues via phone, email, or in-person
  • Provide technical guidance and training to clients on our systems and processes
  • Document and track all incidents and requests in our ticketing system
Requirements:
  • A minimum of 6 months BPO experience for SHS graduates / 2 years in college with no back subjects
  • Background in POS troubleshooting; ITHD/Service Desk/Tech Support- BPO experience or graduate of any IT related course
  • Availability to work onsite in Bridgetowne, Quezon City
What We Offer:
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment