
Senior Billing Operations Manager
2 days ago
We are seeking a Senior Billing Specialist to manage end-to-end billing operations for our subscription-based company. This includes subscription lifecycle management, dispute representation, and financial reporting.
About the RoleWe require a candidate with hands-on experience in subscription-based billing environments. The ideal candidate will have expertise in AR execution skills, including reconciliations, disputes, and month-end reporting.
Key Responsibilities- Manage subscription lifecycles, prepare evidence for disputes, reconcile accounts, and support financial reporting.
- Own dispute representation: prepare and submit evidence packets to banks/card networks to protect company revenue.
- Execute and maintain billing workflows in HubSpot, including automation of tickets and cross-team communication.
- Support month-end close: AR aging reports, reconciliations, and cash collection forecasting.
- Investigate delinquencies: analyze root cause, adjust accounts, and handle outbound collections calls/emails when needed.
- Partner with Sales & Customer Success to ensure accurate subscription data.
- Identify and implement process improvements to make AR more efficient and scalable.
- 3+ years of hands-on billing and accounts receivable experience in a SaaS or subscription business.
- Proven expertise with Stripe Subscriptions (not just invoice/payment processing).
- Direct experience preparing and submitting dispute representation evidence to banks/payment processors.
- Strong knowledge of HubSpot for AR/billing workflows.
- Familiarity with collections outreach (calls + email), but with a bias toward solving the process and data issues behind delinquency.
- Advanced Excel/Google Sheets skills for reconciliations, AR aging, and reporting.
- Detail-oriented, proactive, and comfortable owning critical AR processes in a fast-paced, high-growth environment.
- Competitive salary based on experience.
- 100% remote role with core hours of 8:00 AM – 5:00 PM ET (Mon–Fri).
- Generous PTO: 15 vacation days + US holidays.
- Growth-oriented culture: join an inclusive, international, innovative team where your contributions make a tangible difference.
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