Multilingual Support Specialist

1 week ago


Taguig, National Capital Region, Philippines Synlink Recruitment Outsourcing co. inc. Full time

At Synlink Recruitment Outsourcing co. inc., we're passionate about delivering exceptional customer experiences and driving business success. We're seeking a highly skilled Spanish Bilingual Customer Service Representative to join our team and help us achieve our goals.

Job Summary

This role involves providing exceptional customer support through various channels, including phone, text, chat, video chat, and other forms of communication.

Key Responsibilities

You will:

  1. Provide timely and effective issue resolution through multiple channels.
  2. Collaborate with the customer service team to identify and implement process improvements.
  3. Stay up-to-date on company policies and procedures, and communicate changes to the team.
  4. Promote digital services to enhance customer experience and drive business growth.
Requirements

To be successful in this role, you'll need:

  • Minimum 2 years of customer service experience in a BPO company.
  • College-level education preferred, with 6-24 months of Spanish Bilingual Customer Service Representative experience desired.

What We Offer

As a valued member of our team, you can expect:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A flexible schedule and arrangement to suit your needs.
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