Customer Service Representative

7 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time ₱2,400,000 - ₱4,320,000
Job Details

This role involves providing exceptional customer support and ensuring customer satisfaction through prompt and effective issue resolution.

  • The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capacity to work in a fast-paced environment.
Key Responsibilities:
  • Responding to customer inquiries and providing assistance for questions and problems.
  • Following up with customers to ensure full resolution of issues.
  • Running reports to analyze common complaints and problems.
  • Utilizing knowledge base information to answer customer inquiries and alerting supervisors or lead workers when necessary.
Requirements:
  • At least 1 year completed in college with no back subject or high school graduate with a minimum of 4 years BPO working experience.
  • Good communication skills.
  • No issues working onsite 100% in Clark, Pampanga office.
  • No issues working on night shifts, shifting schedules, weekends & holidays.
Benefits:
  • Quarterly performance bonus.
  • 24 annual leaves.
  • Competitive HMO and life insurance for employees and 2 eligible dependents upon hire.
  • Outstanding career development opportunities and fast track career progression.
  • Fair work-life balance.
  • Learning and development trainings.
  • We value inclusion and diversity.
  • Great place to work certified.

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