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IT Operations Support Manager

1 week ago

Taguig, National Capital Region, Philippines DXC Technology Philippines Full time

DXC Technology Philippines seeks a talented Application Engineer to fill a key position in our Delivery organization.

About the Role

This Application Operation support engineer plays a vital role in ensuring the availability of critical applications used by our customers.

Main Objectives
  1. Solve Incidents Efficiently: Ensure all incidents are resolved promptly and efficiently, adhering to SLA standards.
  2. Maintain Technical Documentation: Create and update technical documentation for responsible areas, ensuring compliance with internal standards.
  3. Improve Processes and Quality: Contribute to quality and productivity improvement projects, providing analysis and recommendations.

Requirements

  • 5+ years of experience in IT operations or a related field
  • Proficiency in database management systems (Oracle, SQL)
  • Familiarity with monitoring tools (Dynatrace, Splunk)
  • Knowledge of Linux, RedHat, and Windows operating systems