Customer Support Associate

2 weeks ago


Manila, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time

We are seeking a dedicated and customer-focused Customer Support Associate to join our team at Lexie Staffing And Business Consulting.

About the Role

In this key position, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries efficiently.

Responsibilities:

  1. Customer Support: Respond promptly to customer inquiries via multiple channels, provide accurate and timely information about products and services, and resolve issues effectively and professionally.
  2. Problem-Solving: Troubleshoot technical issues, guide customers through solutions, analyze feedback to identify areas for improvement, and develop solutions to enhance customer satisfaction.
  3. Sales and Upselling: Identify opportunities to upsell or cross-sell products and services, promote ongoing customer relationships, and maintain a positive attitude towards helping others.
  4. Administrative Tasks: Maintain accurate records of customer interactions, update databases, and prepare reports on customer satisfaction and performance metrics.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: With or without BPO experience.
  • Skills: Excellent verbal and written communication skills, strong problem-solving and decision-making abilities, ability to multitask and prioritize tasks effectively.
Benefits

We offer a competitive salary and benefits package, opportunities for professional growth and development, and a supportive and collaborative work environment.



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