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E-commerce Operations Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines ZHW CCTV Parts & Accessories Full time

We are looking for a skilled E-commerce Operations Specialist to join our team at ZHW CCTV Parts & Accessories.

About the Role:

This is an exciting opportunity to work with us and contribute to the growth of our online store. As an E-commerce Operations Specialist, you will be responsible for ensuring the smooth operation of our online business, from managing customer orders to providing exceptional customer service.

Key Responsibilities:
  • Order Management: Process and monitor customer orders, ensuring timely delivery and excellent customer experience.
  • Stock Control: Regularly check and update stock levels, coordinating with the warehouse for restocking as needed.
  • Fulfillment: Ensure accurate order processing, coordinate with the warehouse for packing and shipping, and track deliveries until completion.
  • Customer Service: Respond to inquiries, handle complaints, process refunds/returns, and maintain good store ratings.
  • Sales & Promotions: Set up discounts, vouchers, and participate in platform sales events to drive sales and revenue.
  • Reporting & Analysis: Generate sales reports, analyze trends, and suggest strategies to improve sales performance.
  • Technical Skills: Use online tools for order processing, stock updates, reporting, and account management.

We are looking for someone who is highly organized, detail-oriented, and able to work effectively in a fast-paced environment. If you have a passion for e-commerce and a keen eye for detail, we would love to hear from you.