Sales Performance Manager

6 days ago


Pasig, National Capital Region, Philippines Mass Markets Full time
About the Role

The Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the Associate Director is responsible for the development and implementation of all operational strategy that ensures that performance, culture, and overarching contact center controls and processes are aligned with corporate and client objectives.

  • Manage Sales Supervisors
  • Oversee quality, production, and hours.
  • Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives.
  • Manage metrics, performance criteria, policies, and procedures to continuously improve call center productivity.


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