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Order and Inquiry Handler

3 weeks ago


Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

At Emerson Electric (Asia) Limited - ROHQ, we value our employees and strive to create a positive work environment. As a Customer Support Expert, you will be responsible for providing exceptional customer service and support to our clients.

Your key responsibilities will include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner.
  • Providing general account, product, and order information and recommending product alternates and substitutions to customers.
  • Processing shipping and billing disputes, requesting credit and other billing adjustments, and providing requested documentation to customers.
  • Identifying risks, connecting with leads and team members, and coming up with action plans.
  • Collaborating with the team and other functional groups for process improvements, best practices, lessons learned, and process and product updates.