Help Desk Team Lead

2 days ago

San Juan, National Capital Region, Philippines beBeeSupport Full time $80,000 - $100,000
Job Overview

We are seeking a seasoned leader to oversee our support team, drive operational excellence, and ensure exceptional client service. The ideal candidate will possess strong technical and leadership experience, with a proven track record of delivering top-notch customer experiences.

Key Responsibilities:
  • Lead and inspire the support team to deliver outstanding customer experiences
  • Manage escalations, monitor performance, and foster a culture of collaboration
  • Oversee customer support tickets, ensuring timely resolution and clear communication
  • Administer and optimize Salesforce, including training, reporting, and automation
  • Collaborate across departments to resolve complex challenges and improve processes
Required Skills and Qualifications:
  • 8+ years of production environment experience
  • 5+ years of SQL and team leadership
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
  • Cloud systems experience (networking, storage)
  • Excellent communication, problem-solving, and leadership skills
Benefits:
  • Fully remote work arrangement
  • Competitive benefits package: 30 days leave, insurance, lifestyle rewards & more
  • Opportunity to work with a global team making an impact in the utility industry
Seniority Level:
  • Mid-Senior level
Employment Type:
  • Full-time
Industries:
  • Software Development

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