Data Insights Specialist
5 days ago
At TDCX Philippines, we're looking for a highly skilled Data Insights Specialist to join our team.
As a key member of our operations team, you will be responsible for analyzing and interpreting complex data sets to inform business decisions and drive growth.
Your primary goal will be to ensure that our call center operations are optimized to meet the needs of our clients, while also identifying areas for improvement and implementing changes as needed.
You will work closely with our management team to develop and implement strategies for improving operational efficiency, reducing costs, and enhancing customer satisfaction.
In this role, you will have the opportunity to work on a wide range of projects, from data analysis and reporting to process improvement and change management.
If you have a passion for data-driven decision making and a talent for driving business results, we encourage you to apply for this exciting opportunity.
- Candidate must possess at least two (2) years' college tenure
- At least 2 years of Customer Service is required, preferably in the BPO field
- Intermediate level of experience with Google Sheets and MS Excel (i.e. creating spreadsheets, v-lookups, pivot tables, etc.)
- Good verbal, written, analytical and interpersonal communication skills
- Must be willing to work a flexible schedule, including nights, weekends, & holidays
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Data Insights Specialist
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