Anaplan Technical Support Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeSupport Full time ₱7,200 - ₱78,000
Job Title: Anaplan Support Analyst

We are seeking a proactive and experienced support specialist to join our Enterprise Performance Management (EPM) team.

About the Role:
  • This is an ideal opportunity for someone who enjoys solving complex problems, supporting business-critical systems, and working directly with clients in a collaborative environment.
Key Responsibilities:
  1. Act as the primary point of contact for client inquiries related to Anaplan.
  2. Troubleshoot and resolve both technical and functional issues in a timely manner.
  3. Maintain and enhance supported Anaplan models, including minor changes and updates.
  4. Manage the full support ticket lifecycle using internal tools and in accordance with Service Level Agreements.
Requirements:
  • Bachelor's degree in business, Information Systems, Finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • Minimum 2 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
Preferred Qualifications & Experience:
  • Familiarity with ITIL-aligned support models and frameworks (Incident, Problem, Change Management).
  • Experience using IT Service Management tools such as ServiceNow, Jira Service Management, Zendesk, BMC Remedy.
About Our Team:

We are an international consulting firm specializing in data intelligence and digital solutions. With a presence spanning 20 countries and a team of over 3000 dedicated professionals, we deliver innovative projects to diverse clients across industries.

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