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Senior Commercial Banking Service Operations Specialist

2 weeks ago

Manila, National Capital Region, Philippines Private Advertiser Full time

Overview

We are seeking a highly skilled Senior Commercial Banking Service Operations Specialist to join our team at Private Advertiser.

About the Role

The successful candidate will play a pivotal role in providing exceptional service to our Commercial Banking clients by fulfilling their requests through email or voice channels within prescribed timelines.

Key Responsibilities

  • Navigate back office systems to review and research incoming client requests, provide resolution and communicate with clients.
  • Maintain high service levels while completing research and client requests.
  • Analyze trends and areas for process improvement, providing proactive feedback to management.
  • Execute job duties following policies and procedures, bringing awareness to management of any constraints or concerns.
  • Collaborate with teams to analyze and resolve client issues.

Requirements

To be successful in this role, you will need strong analytical skills, attention to detail and excellent communication skills. You should be able to work effectively in a fast-paced environment and have a customer-centric approach.

What We Offer

In return for your hard work and dedication, we offer a competitive salary package, a dynamic and supportive work environment, and opportunities for career growth and development.