Technical Support Specialist

3 days ago

Cabuyao, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $80,000
Job Overview

We are seeking a highly skilled technical support specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional end-user service desk support via phone, email, and chat.

The ideal candidate will have a strong background in troubleshooting and resolving technical issues related to hardware and software. You will also possess excellent communication skills and the ability to work effectively in a fast-paced environment.

About the Role
  • Provide end-user service desk support via phone, email, and chat.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform daily ticket follow-ups with end-users within the respective ticketing system.
  • Resolve username and password issues.
  • Uninstall/reinstall approved software applications on devices.
  • Support multifactor authentication, single sign-on, and VPN.
  • Perform software and application support.
  • Offer remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
  • Address general how-to inquiries.
Key Requirements
  • A reliable high-speed internet connection is essential.
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year of Mac OS experience.
  • Proficiency in the ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • Ability to remotely troubleshoot windows hardware and software break/fix issues.
  • 2-3 years of progressive experience in a technical support role with an MSP or call center IT support environment.
  • Technical proficiency in common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Understanding of call center metrics and KPIs.
  • A college or technology school degree is preferred.
  • Ability to multitask and work in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Excellent verbal and written communication skills.
Benefits and Opportunities

This position offers a unique opportunity to grow and develop your skills in a dynamic and supportive environment. Our team is committed to delivering exceptional service and support to our clients, and we are looking for talented individuals who share this vision.

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