Frontline User Management Specialist

2 days ago

Marikina City, National Capital Region, Philippines beBeeUserManagement Full time ₱600,000 - ₱800,000
Job Title: Frontline User Management Specialist

Overview

We are seeking an experienced and skilled Frontline User Management Specialist to join our team. As a key member of our support unit, you will be responsible for providing top-notch user management services to our clients. Your primary focus will be on resolving customer inquiries and complaints in a timely and efficient manner.

Key Tasks and Responsibilities
  • Process user management worklist requests within Service Level Agreements (SLA).
  • Provide regular updates to relevant teams on the creation and maintenance of client-supported product accounts.
  • Ensure accurate communication with sponsors regarding issues related to client-supported products.
  • Enter and update data correctly in the CRM system.
  • Perform database system performance reporting tasks.
  • Root cause analysis ticket owner for alerts and errors generated by supported products.
  • Complete quality control activities for user management tasks performed by other helpdesk administrators.
  • Allocate sites for all client-supported product users in a timely fashion.
  • Escalate promptly to team leaders any issues with user management or compliance with SLA.
  • Ensure adherence to customer Data Privacy and Security Policy.
Required Skills and Qualifications
  • High school diploma or equivalent required.
  • At least one year of experience in user management or data entry.
  • Previous experience in Shared Services Centers/Business Process Outsourcing (SSC/BPO) and customer service is preferred.
  • Excellent written and verbal communication skills in English at all levels.
Benefits
  • Competitive compensation packages.
  • HMO/medical and dental coverage.
  • Life insurance.
  • Non-taxable allowances.
  • Night differential.

Our Team Offers:

A fun, healthy, and encouraging work environment in a premium district.

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