Service Recovery Specialist
3 days ago
Service Recovery Specialist:
We are seeking a highly skilled and detail-oriented Service Recovery Specialist to join our team at Conduent. The successful candidate will be responsible for recovering outstanding customer accounts by making outbound calls to clients and resolving disputes in a professional and courteous manner.
About the Role:
The ideal candidate will have at least 2 years of college level education and 2 years of solid experience in customer call handling. Familiarity with dunning and call handling escalations process is also required. Additionally, the ideal candidate should be able to resolve escalations and customer concerns/complaints, work in Pasay, and be willing to work Night Shift.
Key Responsibilities:
- Recovering outstanding customer accounts by making outbound calls to clients.
- Resolving disputes in a professional and courteous manner.
- Escalating complex issues to management as necessary.
- Participating in scheduled Monthly/Quarterly Regional governance.
- Assisting in preparation of operating and management reports.
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