IT Infrastructure Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeNOCENGINEER Full time ₱300,000 - ₱420,000
Network Operations Center Engineer Job Description

As a Network Operations Center Engineer, you will serve as the frontline for alerts and requests at our organization. Our multinational team of NOC engineers addresses issues with end-user devices, cloud technologies, basic network troubleshooting, and more.

This is a full-time contract role that offers leadership and technical career progression opportunities. If you are passionate about delivering consistently positive experiences to customers and have 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits, then this may be the perfect opportunity for you.

Key Responsibilities:

  • Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
  • Resolve requests, primarily consisting of scheduling after-hours maintenance, and device/new customer onboarding.
  • Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
  • Projects, as assigned by managers, for the NOC and Support teams.
  • Documentation, maintaining knowledge base, new articles, and content improvements.
  • Recommend and improve processes to drive better outcomes.
Required Skills and Qualifications:
  • Microsoft Windows Desktop & Server OS
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
    • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
    • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
  • E-Mail Technologies
    • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
  • Networking
    • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
  • Security
    • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
  • Great communicators, able to speak at a conversational English level
  • 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits
  • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
Benefits:

We offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Others:

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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