Packaging Operations Specialist

2 weeks ago

Cainta, Calabarzon, Philippines beBeeAccount Full time
Job Overview

We are seeking a skilled Operational Account Manager to join our team. This individual will be responsible for accelerating customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations.

Key Responsibilities:
  • Forecast Analysis & PO Ownership
  • Acceptance and communication of delivery schedule
  • Pending order balances
  • Relationship Management
  • Managing account aligned based on specific customer's SLA
  • Monthly customer business review
  • Customer Management
  • Quality claim and escalation
  • Co-Lead activities for customers satisfaction – Voice of Customer
  • Operation Coordination
  • Lead and roll out new commercial projects with internal stakeholders
  • Collaborate with other departments in the execution of projects and claims
  • Timely coordination with PD on project management for new product developments
Requirements:
  • College graduate, preferably in Marketing, Business Management, Engineering or its equivalent
  • Minimum of 3 years sales experience in packaging and/or FMCG industry
  • Customer Service and Account management experience
  • Good understanding of business processes, including sales, supply chain and customer service
  • Customer-focused and results-oriented
  • Ability to build collaborative relationships
  • Strong time management and organizational skills
  • Strong interpersonal skills, with particular ability to work within team environment.
About Us

We are a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands.

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