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Technical Operations Specialist Sr.

1 week ago

Pasig, National Capital Region, Philippines Insight Technology Full time

Who We Are

At Insight Technology, we empower organizations to navigate the complexities of the digital world. Our team of experts delivers tailored solutions that drive business outcomes, while fostering a culture of innovation, inclusivity, and collaboration.

About the Opportunity

This role offers a chance to join our dynamic team, working closely with customers to resolve technical issues and access resources. As a Service Desk Representative Sr., you'll contribute to our mission by delivering exceptional customer experiences.

Your Key Responsibilities:

  • Engage with customers, providing technical support and resolving issues efficiently.
  • Collaborate with internal teams to resolve complex issues and enhance processes.
  • Develop and maintain accurate documentation, ensuring seamless knowledge transfer between teams.
  • Stay current with emerging technologies, applying new insights to technical expertise.

Requirements

To succeed in this role, you'll need:

Essential Skills:

  • Relevant degree and 3-5 years of experience in IT support roles.
  • Strong technical skills in Windows, Office Suite, and other common applications.
  • Experience with ticketing systems, remote desktop tools, and VDI environments.
  • Effective communication and interpersonal skills.

Achieve Success

We provide a supportive work environment, opportunities for growth, and a competitive compensation package to help you achieve success.