Financial Transaction Coordinator

4 days ago


Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

About Penbrothers

At the forefront of innovation in HR and remote talent management, Penbrothers connects talented Filipinos with global opportunities at high-growth startups and dynamic companies. We're a fast-growing company that empowers individuals to thrive from the comfort of their homes.

About the Client

We partner with a marketplace technology platform that supports childminders and parents with a difference. This platform provides a complete ecosystem to support childminders and parents accelerate children's development through play and learning inside the homes of childminders. Our client helps families access high-quality childcare with a strong focus on child development and early years learning education, building a vibrant community across neighborhoods and beyond.

About the Role

As a Financial Transaction Coordinator, your primary duty is to ensure accurate recording and updating of payments and other financial transactions between our client and their partners. You will work closely with the Accounting team to process these payments and maintain accuracy. Additionally, you will provide customer-oriented solutions to potential childminders, parents, and other stakeholders.

Key Responsibilities:

  • Support newly registered childminders in launching and running their settings successfully as part of the frontline team.
  • Address payment queries from childminders via online chat or phone.
  • Assist families throughout their onboarding experience and while using a home nursery.
  • Ensure all care is invoiced and paid for, providing ongoing support for active placements.
  • Deliver excellent customer service to enable childminders to grow their businesses effectively.

Requirements:

  • At least 3 years of experience in customer service, payments, or financial services.
  • Bachelor's degree in Business, Finance, Accounting, or any related field.
  • A strong customer mindset with ability to build strong relationships with our community.
  • A strong aptitude for numbers and detail-oriented individual who can roll up sleeves to get into details.
  • Ability to handle challenging customer situations effectively.
  • Known for explaining complex concepts in an easy-to-understand manner.
  • Possesses problem-solving skills and enthusiasm for improving processes.
  • Comfortable working in a fast-paced, front-line support position.

We use various tech platforms including Airtable, Intercom, Front, Stripe, Notion, Gsuite, and some built-in-house tools to support our operations. While we'll teach you how to use any unfamiliar platforms, previous experience with similar tools would be beneficial but not necessary.



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