Customer Service Representative

9 hours ago


Makati City, National Capital Region, Philippines Neksjob Full time

Neksjob is looking for a highly skilled Customer Service Representative to join our team in Makati. As a Customer Service Representative, you will be the primary point of contact for our customers, providing top-notch support and resolving issues efficiently.

Job Summary:

We are seeking an experienced Customer Service Representative with a strong background in telecommunications or financial services. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to work well under pressure.

About the Role:

  • Respond to incoming calls from customers, answering questions and inquiries, and troubleshooting problems related to our products or services.
  • Provide information and handle complaints regarding our organization's offerings.
  • Collaborate with colleagues to resolve complex customer issues and ensure timely resolution.
  • Maintain accurate records of customer interactions and provide feedback to improve processes.

Requirements:

  • A minimum of 6 months of experience in a call center environment, preferably with a focus on voice-only communications.
  • An equivalent combination of education and experience may be considered.
  • High school graduate or university degree preferred.
  • K12 graduate accepted.
  • Telco or financial account experience a plus.
  • Excellent communication and problem-solving skills.
  • Ability to work onsite in Makati.

What We Offer:

  • Competitive salary package.
  • Paid training from day one.
  • A leadership team that values employee input and recognizes individual contributions.
  • A fun and dynamic work environment where collaboration and teamwork thrive.

Contact Information:



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