Career Opportunity in Content Development

2 days ago

Manila, National Capital Region, Philippines beBeeContentWriter Full time $63,489 - $98,712
Job Overview

As a skilled technical writer, you will play a crucial role in creating and maintaining high-quality documentation that effectively communicates complex information to diverse audiences. You will collaborate closely with cross-functional teams to gather product and documentation requirements, while also taking ownership of projects from start to finish.

Key Responsibilities:
  • Develop comprehensive documentation, including Standard Operating Procedures, instruction manuals, training materials, policies, and work instructions tailored to the needs of various audiences.
  • Collaborate with cross-functional teams to define product and documentation requirements for both existing and new products, services, and implementations, ensuring alignment with organizational goals.
  • Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder, while writing and maintaining basic HTML and CSS code to enhance user experience and functionality.
  • Manage and maintain a Salesforce Knowledge instance across the organization, ensuring high service levels, quality of the knowledge base, and effective audience administration for all knowledge management activities.
  • Translate complex technical information into clear, concise language that is easily understood by non-technical audiences, facilitating better comprehension and usability.
  • Review, proofread, and edit content produced by team members, ensuring accuracy, consistency, and adherence to established standards before publication.
Required Skills and Qualifications:
  • Technical Writing Experience: Proven experience in technical writing, specifically in creating service, product, and client-facing documentation, with a strong portfolio demonstrating your ability to convey complex information clearly.
  • Global Perspective: Experience working in a global or international service environment, with the ability to adapt content for diverse audiences across different cultures and regions.
  • Self-Motivation: Demonstrated ability to take initiative, assume ownership of projects, and work independently with minimal supervision while managing multiple priorities effectively.
  • Salesforce Proficiency: Working knowledge of Salesforce, including experience with Salesforce Experience Cloud and the ability to design and maintain sites using Salesforce Site Builder.
  • Technical Skills: Familiarity with basic HTML and CSS coding, as well as proficiency in Microsoft Office Suite and Adobe Acrobat Reader for document creation and editing.
  • Attention to Detail: Strong proofreading and editing skills, with a keen eye for detail to ensure accuracy and consistency in all documentation.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to translate technical jargon into user-friendly language for non-technical audiences.
  • Adaptability: Ability to thrive in a fast-paced environment, demonstrating flexibility in adjusting to changing priorities and demands while maintaining high-quality standards.
  • Lifelong Learner: A commitment to continuous learning and professional development, with a genuine interest in the Human Capital sector and the intersection of people, processes, and technology.
  • Minimum of a High School Diploma; a degree in English, Communications, Technical Writing, or a related field.
  • 2+ years of experience in technical writing, particularly in a service-oriented or technology-driven environment, with a strong portfolio showcasing relevant documentation.
  • Experience in a global or international service setting, demonstrating the ability to adapt content for diverse audiences and cultural contexts.
  • Proven track record of managing projects from inception to completion, with the ability to work independently and collaboratively within cross-functional teams.
  • Familiarity with Salesforce and experience in designing and maintaining Salesforce Experience Cloud Sites, as well as managing a Salesforce Knowledge instance.
  • Demonstrated proficiency in HTML and CSS, with the ability to apply these skills in documentation and site design.
  • Strong background in creating user-friendly documentation that effectively communicates technical information to non-technical audiences.
  • For remote or hybrid positions, a dedicated workspace is required that is free from distractions and ensures privacy.
  • Working at home requires internet speeds that can support the Company systems; a minimum download speed of 120mps and 10mbp upload is recommended.
  • Computers should be hard wired to a router (We provide equipment).
  • All remote employees are required to be on camera for all training sessions, including new hire orientation and meetings with leaders and clients.
  • The work schedule is an 8 PM – 5 AM PHT night shift.

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