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Education Experience Director
2 weeks ago
About Us: At Humanly, our mission is to empower our clients to thrive in today's fast-paced business environment. With a global workforce of over 45,000 employees, we offer cutting-edge digital services and customer experience solutions that cater to the unique needs of our clients.
Our Values: We prioritize agility, innovation, and collaboration to stay ahead of the curve and ensure our clients receive the best possible service.
Job Overview: The Learning Experience Leader will play a pivotal role in shaping the future of learning at Humanly. This individual will design, develop, and implement comprehensive training programs tailored to the company's product offerings.
Primary Responsibilities:
- Embodies the company's values and sets high standards for oneself and others;
- Creates, implements, and evaluates comprehensive training sessions, incorporating customized curricula, hands-on training, and assessments;
- Provides foundational technical training focused on essential skills required by our clients;
- Leads and manages projects, ensuring effective training and trainee motivation;
- Regularly assesses and enhances our training programs and associated learning platforms;
- Stays up-to-date with changing business requirements and updates programs accordingly;
- Acts as a subject matter expert, overseeing relevant documentation and training materials;
- Develops compelling employee onboarding experiences;
- Maintains ongoing evaluation and feedback processes for trainees, working closely with their supervisors;
- Educates trainees about compliance with relevant regulations and encourages the adoption of e-learning strategies;
- Identifies innovative training approaches and contributes to organizational knowledge sharing;
- Guarantees adherence to our organization's Code of Conduct by all trainees.
Required Qualifications:
- Minimum 1-2 years of experience in a comparable role;
- Microsoft and Google tool proficiency;
- Proven problem-solving and analytical skills;
- Presentation and group discussion facilitation expertise;
- Energy, enthusiasm, and creativity for engaging audiences;
- Superior interpersonal, conflict resolution, mentorship, organizational, project management, and influence skills;
- Exceptional verbal and written communication skills;
- Flexibility to work varied schedules, including weekends and holidays.
