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Service Desk Operations Lead

2 weeks ago

Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

At Wrist, we're passionate about making it easy for our customers to order and receive marine supplies and services.

We've achieved this through our digital marketplace, Source2Sea, which offers 24/7 global online sourcing and logistics, providing data transparency, automation, and convenience.

Our company operates from over 30 locations worldwide, employing 1,800 dedicated staff members who are committed to reducing our environmental impact.

We're seeking an IT Support Service Desk Team Lead to join our IT Service Desk team and provide exceptional support to our users.

Your role will involve managing service desk operations, proactively monitoring and supporting IT systems, and collaborating with colleagues to ensure 24/7 support.

Key Skills and Qualifications:

  • Bachelor's degree in Computer Science or related field.
  • Similar experience in a lead/supervisory role.
  • Strong technical understanding and knowledge of first-level IT support.
  • Proficiency in MS Office 365 and Azure.