IT Service Desk Team Lead

Job Summary:The Service Desk Team Lead is responsible for leading and supervising the Service Desk team to ensure the efficient and effective delivery of IT support services. This role involves managing service desk tickets, addressing hardware and software issues, and providing first-line support. The Team Lead is also expected to identify and implement...

Job Overview:The Service Desk Team Lead will oversee the daily operations of the Service Desk team, ensuring timely and efficient resolution of customer technical issues. This individual will be responsible for leading the team, developing processes, and collaborating with other departments to improve customer support services.Key Responsibilities:Lead the...

Senior Service Desk Analyst Role OverviewThis Senior Service Desk Analyst position is a critical role in our team, responsible for leading the day-to-day operations of the Service Desk. The successful candidate will be accountable for delivering high-quality service to both internal and external clients, ensuring timely resolution of technical issues, and...

About the RoleWe are seeking a skilled IT Support Service Desk Team Lead to join our Global Process Manager Inc. team in Manila.The ideal candidate will be responsible for delivering first-class support for all team members, both through the ticket system, by phone and on-site.This is an exciting opportunity to work with our Danish and international...

Title: Service Desk Lead - L2 Requisition ID: 45855 City: Manila Country/Region: PH Do:Support the service desk agents in prompt delivery & customer service.Advise and collaborate with the agents on current issues and work towards the resolution of tickets.Manage and coordinate escalated work orders from the Service Desk team that require additional...

About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

IntouchCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the Service Desk Team Lead role at IntouchCXAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and...

YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations in Mandarin.Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees.The Global IT Service Desk will operate 24x7 including...

JOB DESCRIPTIONUnder the Customer Support Manager's supervision, this role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD requests through email and phone and updates the schedule board.Logs...

Role specific responsibilities:Managing first line technical service desk to respond to end user incidents and queries via email and phone.Route problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.Administer and provide User...