IT Support Specialist

1 day ago

Pasay, National Capital Region, Philippines beBeeit Full time ₱350,000 - ₱600,000

Job Title:

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IT Support Specialist

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About the Role:

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We are seeking a highly skilled IT Support Specialist to join our team. This role involves providing technical support and assistance to employees, ensuring they have the resources and tools they need to perform their duties effectively.

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Key Responsibilities:

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  • Provide timely and effective resolution for customers' computer and application issues.">
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.">
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.">
  • Occasional travel to oversee the shipping and receiving of hardware, maintaining accurate records and following internal asset management processes.">
  • Collaborate with the global IT team to resolve complex issues and contribute to projects.">
  • Author and maintain technical documentation and knowledge base articles.">
  • Participate in IT projects as assigned, contributing to the implementation and improvement of enterprise systems.">
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Requirements:

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To be successful in this role, you will require excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team.

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Benefits:

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This role offers a competitive salary and benefits package, as well as opportunities for professional development and growth.

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What We Offer:

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We offer a dynamic and supportive work environment, with a focus on employee well-being and satisfaction.

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