Workforce Optimization Specialist

2 weeks ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
Key Qualifications
  • At Least 2 Years of Work Experience in a Call Center
  • Previous Experience as a Resource Planner/Capacity Planner
  • Skilled in CMS Avaya Supervisor/eWFM/IEX Applications
  • Strong Proficiency in MS-Excel
  • Excellent Communication and Presentation Skills
  • Ability to Communicate with Various Stakeholders
  • Thorough Understanding of WFM Concepts
  • Strong Analytical Skills to Identify Trends and Patterns
  • Experience with Multi-Skill/Site/Vendor Scheduling Scenarios and Omni-Channel Programs

As a key member of the TASQ Staffing Solutions team, the successful candidate will leverage their expertise to drive workforce optimization and capacity management initiatives.



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