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Data Reporting Analyst

1 week ago

Manila, National Capital Region, Philippines Shopee Full time
Return and Refund Operations Intelligence Expert

We are seeking an experienced Return and Refund Operations Intelligence Expert to join our team at Shopee. The ideal candidate will have a strong background in data analysis and reporting, with experience in developing and maintaining reports and dashboards.

In this role, you will develop and maintain reports and dashboards to provide actionable insights for business teams specific to Return and Refund Operations and Projects Teams. You will also drive standardization of data metrics by leveraging business knowledge and best practices.

The ideal candidate will have advanced SQL, Google Sheets, AppScript, and Microsoft Excel skills. Additionally, they will have excellent communication skills and knowledge of Python is a plus.

  • Develop and maintain reports and dashboards to provide actionable insights for business teams specific to Return and Refund Operations and Projects Teams.
  • Drive standardization of data metrics by leveraging business knowledge and best practices.
  • Analyze OKRs to identify trends, diagnose issues, and uncover opportunities for improvement.
  • Identify automation opportunities to streamline reporting and data processes.
  • Collaborate with stakeholders to gather reporting requirements and ensure accurate data representation.
  • Support Business Intelligence (BI) infrastructure by assisting users in accessing relevant data.
  • Act as a liaison between Return and Refund Team and BI Team to ensure proper requirement definitions.
  • Enhance reporting tools and systems through process improvements and technology adoption.