Data Reports Analyst

4 weeks ago

Manila, National Capital Region, Philippines Genpact Services LLC Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Our team is looking for an experienced Data Report Analyst who is able to turn project requirements into custom-formatted reports and actionable insights. The candidate must be able to do complete report generation life-cycle, from soliciting business specifications to deployment of reports. The team needs someone who is also able to analyze business requirements, recommend types of data needs, and develop data pipelines.

Responsibilities:
  • Gather business requirements and identify input parameters needed in a request
  • Design data pipelines to transform input variables into a useful output on a Data Science Studio (DSS) platform
  • Debug data flows and update recipes to refine outputs
  • Apply statistical methods to analyze data, quantify observations, calculate Key Performance Indicators (KPI)
  • Develop Tableau dashboards to review major decisions and measure effectiveness
  • Perform testing for newly created data pipeline and updated data flows for custom reports
  • Deploy report generation depending on the business requirement in scheduling, automating, monitoring and distribution list
  • Present business reports to stakeholders with proper storytelling technique
  • Work with the Project Manager (PM) to develop life-cycles and identify phases, to configure requirements for each business segment, and to prioritize requests according to Service-Level Agreement (SLA)
  • Utilize SharePoint ticketing system as a protocol to communicate and store requests
  • Investigate report generation issues applying root-cause analysis
  • Conduct collaborative research to understand factors affecting data skewness
  • Identify lean opportunities and recommend improvements by streamlining the team's operational processes
  • Use data to create models that depict trends, seasonality and behavior in the customer base and the developer community as a whole
  • Work with different Project Managers (PM) and Product Owners (PO) to outline the specific data needs for each business method analysis project
  • Integrate Agile methodology to every report's life-cycle and to the project as a whole
  • Train independently in Data Science, Web Analytics, Big Data, & Machine Learning - applying the knowledge to the team's projects
Qualifications:
  • Experience as a Data Analyst
  • Experience in dashboard reporting Powerbi or Tableau is a plus
  • Familiarity in any Data Science Studio platforms -- Web Marketing Analytics and Search Engine Optimization
  • Familiarity in programming language such as SQL, Python, or R
  • Strong analytical skills, able to apply statistical analysis and techniques to big data and derive relevant insights
  • Experience in Microsoft Excel functions such as pivot, charts and formula design
  • Working independently in a fast-paced and rapidly changing environment
  • Accountability in maintaining reporting accuracy and data integrity
  • Passion for business analytics, data science and big data
  • Will be working with AI powered tools so experience in chatbot analytics is a plus
  • Fluency in spoken and written English
  • Excellent communication and storytelling skills, able to explain complex technical concepts in plain English
  • Any Bachelor of Science degree preferably having a strong background in Statistics, Mathematics or Information Technology

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com.

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