Virtual Account Management Performance Director

1 week ago

Taguig, National Capital Region, Philippines Delivery Hero Austria Full time

Job Description

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The Virtual Account Management Performance Lead will play a crucial role in supporting the Head of VAM Performance by driving performance optimization for long-tail accounts. This role focuses on leveraging data-driven insights, setting and monitoring performance targets, and supporting process improvements that contribute to growth and profitability.

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Key Responsibilities:

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  • Support the tracking and analysis of key performance metrics for long-tail accounts. Use data to identify performance gaps, suggest improvement opportunities, and ensure the focus remains on areas with the highest impact.

  • Assist in the development and implementation of performance targets and incentive structures for Vendor Account Management (VAM) teams, ensuring alignment with revenue goals.

  • Contribute to the creation and management of performance reports, monitoring key trends and providing actionable insights to improve operational efficiency and effectiveness.

  • Act as a liaison between the VAM, BPO teams, COE, and strategy teams to ensure smooth communication, alignment, and the effective execution of performance optimization strategies.

  • Monitor Ads and Deals performance for long-tail vendors, identify areas for improvement, and relay product feedback to enhance vendor performance and product optimization.

  • Ensure consistent tracking of performance, reporting findings to senior leadership, and helping to address any challenges affecting vendor performance.

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About You

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We are looking for a highly skilled professional with a strong understanding of BPO operations, shared services, and process design. The ideal candidate will have at least 8 years of experience in account management, vendor performance, or BPO operations, with a focus on performance optimization and process improvements.

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Requirements

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  • Minimum 8 years of experience in account management, vendor performance, or BPO operations, with a focus on performance optimization and process improvements.

  • Strong understanding of BPO operations, shared services, and process design, with a demonstrated ability to collaborate across teams to improve efficiency.

  • Experience with performance monitoring and long-tail account management, with a data-driven approach to identifying key performance gaps and improvement areas.

  • Proven experience in incentive and target setting, aligning performance goals with broader business revenue targets.

  • Ability to analyze data and provide actionable insights that drive continuous process improvements and support vendor optimization.

  • Excellent collaboration skills, with the ability to work cross-functionally with BPO teams, COE, and other business units to ensure smooth execution and alignment.

  • Strong communication skills, with the ability to report findings, manage stakeholder expectations, and present performance insights to senior leadership.

  • A proactive approach to continuous improvement, with the ability to identify and address challenges in vendor performance, process execution, and operational effectiveness.

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About Delivery Hero

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Delivery Hero is part of the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany, we are committed to making food delivery accessible to everyone.

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