Staffing Solutions Manager

2 weeks ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Title: Staffing Solutions Manager

Estimated Salary: $80,000 - $110,000 per year

About the Role:

We are seeking a highly skilled Staffing Solutions Manager to join our team at TASQ Staffing Solutions. As a key member of our workforce management team, you will be responsible for developing and implementing strategic staffing plans that align with our business objectives.

Key Responsibilities:
  • Optimal Staffing: Utilize forecasting and analytical skills to determine optimal staffing levels, taking into account seasonal trends and business requirements.
  • Workforce Planning: Collaborate with stakeholders to develop short-term and long-term staffing projections, ensuring alignment with contractual goals.
  • Performance Metrics: Publish finalized staffing plans on a weekly basis, incorporating feedback from stakeholders and adapting to changing business dynamics.
  • Manpower Requisitions: Manage hiring, training, and deployment of staff to meet business needs, ensuring timely implementation and effective use of resources.
  • Trend Analysis: Analyze historical data to identify trends and patterns, informing staffing decisions and optimization strategies.
Requirements:
  • Experience: Minimum 2 years of workforce management experience in a contact center environment.
  • Education: Bachelor's degree in a relevant field (e.g., Business Administration, Operations Management).
  • Skill Set: Excellent analytical and problem-solving skills, strong communication and interpersonal abilities, proficiency in Microsoft Excel, and knowledge of workforce management concepts.
  • Tools and Technologies: Experience with applications such as CMS Avaya Supervisor/eWFM/IEX, and strong understanding of multi-skill/site/vendor scheduling scenarios.
What We Offer:

As a Staffing Solutions Manager at TASQ Staffing Solutions, you can expect a competitive salary, opportunities for professional growth and development, and a dynamic work environment that values teamwork and innovation.



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