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Healthcare Support Expert

2 weeks ago

Manila, National Capital Region, Philippines LeapFroggr Full time
About Us

We are LeapFroggr Inc., a technology company operating SeriousMD & NowServing. Our mission is to improve healthcare through technology.

Our company culture revolves around excellence, family and community, cooperation, and sharing. We believe in innovation and excellence.

Job Description

This role will play a crucial part in ensuring unparalleled customer satisfaction and service excellence.

Responsibilities:
  • Immerse Yourself in Customer Service: Immerse yourself in the customer service role to better understand product and customer needs.
  • Provide Excellent Support: Provide exceptional customer support to gain firsthand insights into user experiences and challenges.
  • Inform Product Improvements: Use customer service experience to inform product improvements and innovations.
Requirements:
  • Bachelor's Degree: A Bachelor's degree in Business, Healthcare Administration, Engineering, or a related field.
  • Experience: 0-2 years of experience in product management, customer support, or a related role, preferably in the healthcare or technology sectors.
  • Skills: Strong analytical skills, excellent communication and teamwork skills, basic understanding of the healthcare industry, and strong UX and design sensibilities.