Service Resolution Specialist

4 days ago


Davao City, Davao, Philippines TORCH Solutions Full time
Customer Service Representative Role
TORCH Solutions is seeking a highly skilled Customer Service Representative to join our team. This role involves responding to customer inquiries and resolving issues via phone, email, and chat. You will also be responsible for troubleshooting and resolving complex customer complaints, providing product information, and assisting customers with placing orders or making changes to existing accounts.

Key Duties and Responsibilities
• Respond to customer inquiries and resolve issues in a timely manner
• Troubleshoot and resolve customer complaints with a focus on delivering a positive customer experience
• Provide product information and assist customers with transactions
• Maintain accurate records of customer interactions and document resolutions
• Collaborate with internal teams to ensure seamless customer support

Requirements
• At least a High School Graduate (or equivalent)
• With or without BPO experience
• Excellent Communication Skills required

What We Offer
• Competitive salary and performance-based bonuses
• Comprehensive health and dental benefits package
• Opportunities for career advancement and professional development
• Flexible work arrangements and work-from-home options
• Supportive and collaborative work culture


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