Global Service Desk Lead
5 days ago
The successful candidate will be responsible for providing guidance and direction to the Service Desk team, improving the daily experience of our end users through technology and workflow improvements. Key responsibilities include:
- Providing guidance and direction to the Service Desk team.
- Improving the daily experience of our end users through technology and workflow improvements.
- Auditing calls/chats/incidents for each Service Desk agent.
- Collaborating with Supervisors and Service Desk Manager to conduct audit review sessions.
- Monitoring and assessing operational performance compared to demand.
- Communicating high-priority incident escalations.
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IT Service Desk Manager
2 days ago
Manila, National Capital Region, Philippines Anthesis (Philippines) Inc. Full timeJob DescriptionAnthesis (Philippines) Inc. is seeking a skilled IT Service Desk Manager to lead our rapidly growing global IT team. This role requires strong leadership and management skills, as well as experience in managing international service desks.Key Responsibilities:Manage and improve the service desk for 1500+ end users globallyManage regional...
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Service Desk Team Lead
5 days ago
Manila, National Capital Region, Philippines HedgeServ Full timeAbout the RoleThe Service Desk Team Lead is a vital position within HedgeServ's global engineering and operations functions. This role encompasses support, maintenance, and coordination of resources for both technical stacks and operational technologies that facilitate their management. The successful candidate will be a skilled technologist who can execute...
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IT Service Desk Lead
2 days ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeAbout the RoleThe IT Service Desk Lead will be responsible for managing the overall service desk operations, ensuring seamless interactions with customers and internal stakeholders.
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Global IT Team Lead
2 days ago
Manila, National Capital Region, Philippines Anthesis (Philippines) Inc. Full timeAbout the RoleWe are looking for a talented Helpdesk Director to join our global IT team. As a key member of our organization, you will be responsible for managing and improving our service desk operations.Main Responsibilities:Lead the development and implementation of our service desk strategyManage a team of service desk staff to deliver high-quality...
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Service Desk Operations Lead
7 days ago
Manila, National Capital Region, Philippines HedgeServ Full timeAbout UsHedgeServ is seeking a Service Desk Operations Lead to support its global engineering and operations functions. This role involves providing technical assistance, coordinating resources, and ensuring the smooth operation of both the tech stack and operations technologies.A successful candidate will possess excellent communication skills, both verbal...
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Service Desk Team Lead
4 days ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeAbout the roleAs the Service Desk Team Lead at HCL Technologies Philippines Inc, you will be responsible for leading a team of service desk professionals who provide high-quality technical support to our diverse customer base. In this key role, you will be pivotal in ensuring the efficient and effective delivery of IT services, while also driving continuous...
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Service Desk Team Lead
5 days ago
Manila, National Capital Region, Philippines HedgeServ Full timeOverviewThe Service Desk Team Lead is a critical role in maintaining the HedgeServ global engineering and operations functions. This role includes the support, maintenance, and coordination of resources in support of both the tech stack and the operations technologies that facilitate their management. The position will reflect a combination of technology...
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Service Desk Operations Manager
3 days ago
Manila, National Capital Region, Philippines weSource Management Consultancy Firm Full timeService Desk Operations Manager RoleWe are seeking a skilled Service Desk Operations Manager to join our team.This role involves managing our service desk operations, ensuring smooth service delivery, and maintaining optimal system performance.The successful candidate will oversee incidents and requests, implement global service delivery processes, and...
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Service Desk Manager
5 days ago
Manila, National Capital Region, Philippines Capgemini Philippines Corp. Full timeCritical Role in Service Desk SupportWe are seeking a skilled Service Desk Manager to lead our service desk team at Capgemini Philippines Corp. As a Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the service desk, ensuring prompt and effective resolution of network incidents, and providing exceptional customer...
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Specialist, Service Desk
3 days ago
Manila, National Capital Region, Philippines White & Case Full timeFirm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.With lawyers and staff operating from more than 47 locations, working in...
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IT Service Desk Manager
4 hours ago
Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full timePacvue is a leading software suite for eCommerce advertising, sales, and intelligence. We empower teams to win in the future of eCommerce by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.About the RoleThe IT Service Desk Manager will lead...
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Help Desk Team Lead
7 days ago
Manila, National Capital Region, Philippines HedgeServ Full timeAbout the JobThe Help Desk Team Lead is responsible for supporting the HedgeServ global engineering and operations functions. This role involves providing technical assistance, coordinating resources, and ensuring the smooth operation of both the tech stack and operations technologies.A successful candidate will possess excellent communication skills, both...
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Service Desk Professional
5 days ago
Manila, National Capital Region, Philippines Avaloq Full timeAvaloq Manila, National Capital Region, PhilippinesService Desk ProfessionalGet AI-powered advice on this job and more exclusive features.Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an...
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Manager, Service Desk
8 hours ago
Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full timePacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to...
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PHL IT Lead
2 days ago
Manila, National Capital Region, Philippines Anthesis (Philippines) Inc. Full timeAnthesis needs a resourceful, experienced and independent person to lead a rapidly maturing IT Service Desk function, within a growing global IT Team. This role will require 20-100% time on mid-shift to collaborate with EMEA & APAC colleagues, and periodic collaboration with NA & LATAM colleagues (proportions flexible based on global performance).This role...
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Global IT Service Desk Professional
22 hours ago
Manila, National Capital Region, Philippines Recruiter PH Full timeAbout the RoleThis is an exciting opportunity for a Multilingual Service Desk Analyst to join our team at Recruiter PH.You will be working closely with our clients to resolve technical issues and provide outstanding customer service.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a...
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IT Service Desk Team Member
4 days ago
Manila, National Capital Region, Philippines Deltek Systems (Philippines), Ltd. Full timeAbout This RoleWe are looking for a skilled Incident Management Coordinator to join our IT Service Desk team at Deltek Systems (Philippines), Ltd.. In this role, you will serve as a key member of our 24x7 IT Operations Center, monitoring the performance and service availability of global IT services.Key ResponsibilitiesMonitor the performance and service...
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Service Desk Director
4 hours ago
Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full timeWe are looking for a talented and experienced IT professional to join our team as a Service Desk Manager. As a key member of our IT department, you will be responsible for leading our IT Service Desk / Help Desk team, ensuring efficient resolution of IT-related issues, and maintaining a high standard of IT service delivery across all Pacvue...
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IT Service Desk Analyst
3 days ago
Manila, National Capital Region, Philippines The Citco Group Limited Full timeAbout The Citco Group LimitedThe Citco Group of companies is a leading provider of asset-servicing solutions to the global alternative investment industry. With operations across 36 countries and over 50 office locations, we manage $1.8+ trillion in assets under administration.We have been recognized by industry publications for our leadership in service and...
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it service desk
2 minutes ago
Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full timeURGENT HIRING FOR IT SERVICE DESK INITIAL & FINAL VIRTUAL PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JOB NOW BPO TSR EXPERIENCE IS ACCEPTED APPLY NOWSITE AVAILABLE (WORK ONSITE):ETON CENTRIS, QUEZON CITYPOSITION: IT SERVICE DESK (L1 & L2 AVAILABLE)JOB DESCRIPTION:Basic Active Directory knowledge. Creating user accounts, resetting passwords, creating...