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HR GBS Data Management Specialist

1 week ago

Cebu City, Central Visayas, Philippines Lear Automotive Services (Netherlands) B.V. - Philippine Branch Full time
Job Description

We are seeking an experienced Employee Data Management Analyst to join our HR GBS team in the Philippines. As a key member of our team, you will play a critical role in ensuring the accuracy and integrity of employee data.

The successful candidate will be responsible for acting as the second point of contact for employees and managers with regards to employee data management policy and process inquiries that cannot be resolved via self-service or Tier 1 Generalist support. You will respond to, document, resolve, and escalate data management issues and inquiries as needed, and ensure resolution is achieved in a timely, courteous, and professional manner.

Your responsibilities will include:

  • Responding to and resolving data management inquiries from employees and managers;
  • Working within established policies, procedures, and performance criteria to provide resolution to inquiries in a timely and professional manner;
  • Determining when to transfer or escalate an employee's call or case ticket to another team member or HR Business Partner/Client of Interest;
  • Achieving performance measures and adhering to established customer service standards and Service Level Agreements (SLAs);

Key Skills and Qualifications

  • Ability to handle confidential and sensitive people data with discretion;
  • Ability to gather and validate data from multiple sources and systems;
  • Capability to work with complex datasets in SuccessFactors and other core Human Capital Management (HCM) input data systems;
  • Ability to manage data from third-party vendor sources;
  • Customer service mindset;
  • Maintains composure with professional etiquette in supporting and resolving customer challenges;
  • Practices attentive listening and demonstrates patience;
  • Committed to continuous improvement and attention to detail;
  • Learns quickly;
  • Clearly and succinctly communicates in a variety of settings and styles;
  • Critical evaluation skills, including data analysis and evidence-based decision-making;
  • Consultation skills, including evaluating business challenges and customer interactions;
  • Strong communication skills, including delivering messages and exchanging organizational information;