Corporate Housing and Destination Services Specialist

1 day ago


Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time

Job Description

We are seeking a skilled Corporate Housing and Destination Services Specialist to join our team at Gratitude Philippines. The ideal candidate will possess 5-7 years of relevant experience in Destination Services and Corporate Housing, as well as strong project management and vendor management skills.

Key Responsibilities:

  • Manage the CH/DS vendor program for allocated Market Units, providing support to the MSL team as needed.
  • Oversee individual vendor contracts and maintain relationships with vendors.
  • Handle escalations with vendors or assignees, ensuring timely resolutions.
  • Develop detailed remediations and manage reporting.
  • Maintain the DS tables in the ACE tool, collaborating with local P+ teams.
  • Coordinate Quarterly Business Reviews with Vendors, identifying opportunities for value-added improvements.
  • Monitor Vendor SLAs and lead implementation offerings from vendors, sharing insights with stakeholders.
  • Conduct ad-hoc check-ins with vendors and provide DS+CH expertise to MU Lead, Designated Location MU Lead, MSLs, and Operations Support when needed.

Required Skills and Qualifications:

  • 5-7 years of experience in Destination Services and Corporate Housing.
  • Strong project management and vendor management skills.
  • Destination Services provider background/experience.
  • Escalations and conflict management.
  • Critical and analytical thinking skills.
  • Excellent customer service skills.

Benefits:

This role offers a unique opportunity to work with a dynamic team at Gratitude Philippines, providing a chance to grow professionally and contribute to the success of our organization.



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