Quality Assurance Specialist for Quality Excellence

5 days ago


Manila, National Capital Region, Philippines Fibercom Telecom Phils., Inc. Full time

About Fibercom Telecom Phils., Inc.

Fibercom Telecom Phils., Inc. is a leading telecommunications company committed to delivering high-quality services to its customers. We are seeking a highly skilled Quality Assurance Officer to join our team and contribute to our mission of excellence.

Job Summary

The Quality Assurance Officer will be responsible for ensuring that all products and services meet established quality standards. This role involves developing and implementing quality control procedures, conducting tests and inspections, and collaborating with various departments to drive continuous improvement.

Duties and Responsibilities

  1. Quality Control: Develop and implement quality control procedures to ensure services meet company and client standards.
  2. Testing and Inspection: Conduct regular tests and inspections of equipment, processes, and services to identify defects and areas for improvement.
  3. Data Analysis: Analyze quality data and metrics to identify trends, root causes of defects, and opportunities for process improvement.
  4. Compliance Monitoring: Ensure compliance with client technical standards and internal policies.
  5. Documentation: Maintain accurate records of quality inspections, test results, and corrective actions taken.
  6. Process Improvement: Recommend and implement improvements to quality assurance processes and procedures.
  7. Training and Support: Provide training and support to staff on quality assurance practices and standards.
  8. Team Collaboration: Work closely with Material Controller, Design Engineers, ROW Officers, Project Supervisor, Project Control Officers, Billing Officer, and Implementation Teams to address quality issues and implement corrective actions.
  9. Client Feedback: Gather and analyze client feedback to identify quality issues and areas for enhancement.
  10. Reporting: Prepare and present quality reports to management, highlighting key findings and recommendations for improvement.

Personal Qualities and Requirements

  • Strong understanding of quality assurance methodologies, tools, and standards.
  • Excellent analytical and problem-solving skills.
  • Strong organizational skills and attention to detail.
  • Knowledge of regulatory requirements and industry standards related to telecommunications.

Qualifications

  • Educational Qualifications: Bachelor's Degree in Engineering or related fields.
  • Licensed requirement: Engineering license (Preferred but not required).
  • Work Experience: 2-3 years of experience in a QA-related role, either as a QA officer or similar position in the Telecommunication industry.
  • Areas of expertise: Ensuring that products or services meet established standards of quality and compliance.

Skills Required

  • Technical: Ability to identify issues that arise in the field, document those issues, and ensure they are resolved effectively (this may include dealing with defects, material issues, or installation errors).
  • Soft: Documentation and reporting.


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