Team Lead Manager

5 days ago


Pasig, National Capital Region, Philippines Mass Markets Full time
Position Summary

This Customer Service Supervisor role plays a critical part in driving business growth and success at Mass Markets. We are seeking a highly motivated and experienced leader who can leverage their expertise to manage and motivate a team of customer service representatives.

The ideal candidate will be able to prioritize objectives effectively, communicate key messages clearly, and ensure seamless execution of tasks. In addition, they will be responsible for identifying opportunities for process improvements and implementing changes that enhance overall efficiency and effectiveness.

Main Duties
  • Directly supervise a team of customer service agents responsible for responding to customer inquiries via phone, email, or chat.
  • Collaborate with other departments, such as quality assurance, training, IT, and recruiting to ensure alignment and effective communication.
  • Design and implement programs aimed at improving customer satisfaction, increasing sales revenue, and reducing operational costs.
  • Maintain accurate records, reports, and data to track performance metrics and make informed decisions.


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