Team Lead Professional

7 days ago


Pasig, National Capital Region, Philippines TaskUs Full time

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure. Our team serves clients in various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We value our inclusive environment and positive impact on the community.

Job Responsibilities:

The Operations Manager will be responsible for managing relationships with Teammates and Team Leaders. The ideal candidate should have at least 3 years of experience in customer experience operations, with at least 2 years of managing a travel account specializing in cruise lines. They should possess skills in leading and managing an operations team, as well as good track records of meeting and delivering targets.

The Operations Manager will be responsible for developing daily work-related skills and practices for Teammates and Team Leaders. This includes assigning tasks that capitalize on their strengths while addressing their weaknesses.

Qualifications:

  • Minimum of 3 years in customer experience operations
  • At least 2 years managing a travel account specializing in cruise lines
  • Skills in leading and managing an operations team
  • Good track record of meeting and delivering targets


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