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Zoho Ecosystem Developer Lead

2 weeks ago


Manila, National Capital Region, Philippines 24x7 Direct Full time
Role Overview

We are seeking an experienced Zoho developer to join our team at 24x7 Direct. As a senior developer, you will be responsible for designing, developing, and supporting Zoho applications.

The ideal candidate will have a strong technical background combined with excellent communication skills. You will work closely with clients to understand their needs, develop customized solutions, and provide ongoing support.

Main Responsibilities

  • Design and develop Zoho applications using Deluge script, APIs, and widgets.
  • Create Zoho Creator applications, custom HTML pages, and CRM canvas views.
  • Bug fixing and optimizing existing applications.
  • Client Support & Communication
  • Handle client inquiries and provide first-line support via email and phone.
  • Assist with onboarding new clients, including form design, training, and guidance.
  • Integration & Migration
  • Implement and integrate systems such as Stripe, Xero, Zoho Books, and Zoho Inventory.
  • Manage data migrations using Zoho Analytics to ensure accuracy.
  • Training & Documentation
  • Prepare user guides, training materials, and marketing documents.
  • Maintain comprehensive documentation of project workflows, timesheets, and milestones.
  • General Administration
  • Manage user accounts, including setup, modifications, and troubleshooting.
  • Follow up on Zoho support tickets and ensure all client documents are securely filed.
  • Project Management
  • Collaborate on task estimations and project requirements outlined in Zoho Projects.
  • Ensure timely updates of task statuses, milestones, and deliverables.

Requirements

  • Extensive experience with Zoho One, CRM, Creator, Books, Inventory, Desk, Flow, Forms, Sign, Writer, and Zoho Analytics.
  • Proficient in developing with Deluge script and API integrations.
  • Technical Skills
  • Hands-on experience with data migration and reconciliation.
  • Ability to configure third-party integrations, including Stripe and Xero.
  • Communication Skills
  • Strong English written and verbal communication skills.
  • Confident and professional phone manner for client-facing interactions.
  • Ability to prepare clear, concise training materials and respond effectively to written inquiries.
  • Analytical & Problem-Solving
  • Robust testing capabilities to identify and resolve system issues.
  • Ability to improve and optimize workflows and system configurations.
  • Client-Facing Skills
  • Strong interpersonal skills for engaging with clients during onboarding and support.
  • Experience designing client onboarding processes and providing training.
  • Project Management Skills
  • Proficiency in using Zoho Projects or similar tools to manage tasks, timelines, and deliverables.
  • Detail-oriented approach to updating documentation and timesheets.
  • Soft Skills
  • Exceptional organizational skills and ability to prioritize tasks.
  • Adaptability to perform various administrative and technical tasks based on business needs.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

This is an exciting opportunity to join a growing company and contribute to the development of innovative solutions for our clients.