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Order Management Coordinator

1 week ago

Manila, National Capital Region, Philippines REALPAGE (PHILIPPINES), INC. Full time

About the Role:

The Customer Experience Specialist is expected to be hands-on and knowledgeable in business systems and products offered by the company. S/he is primarily responsible for ensuring timely processing of order requests with less than 24-hour business day passing quality assurance and expected to participate in the business unit and team's key initiatives supporting goals and objectives.

Primary Responsibilities:

  • Process/manage orders based on performance metrics as defined by leadership team
  • Escalates issues and/or provide sound recommendation to the Revenue Operations Team Lead or Senior; should be able to provide and develop solution to problems
  • Be proactive in addressing concerns and opportunities for improvement
  • Responds to internal customers in a timely manner via email/phone/chatter
  • Serves as back-up according to business need and support coverage
  • Perform Ad hoc related tasks
  • Maintain and improve working knowledge of standard legal agreements and required product terms in support of quote generation through trainings and refresher courses
  • Review orders for correct product information, pricing, and contract agreements
  • Promotes effective collaboration within team members
  • Ensures day-to-day due diligence performance

Required Skills and Qualifications:

  • Ability to work independently and as part of a team
  • Excellent organizational and time management skills
  • Excellent interpersonal, oral, and written communication skills
  • Experience writing and delivering communications to other departments
  • Ability to work with little supervision and take initiative
  • Strong attention to detail