Senior Technical Analyst/M365 Support Engineer

2 days ago


Las Piñas, National Capital Region, Philippines beBeeSupport Full time ₱100,000 - ₱150,000

Job Title: Senior Technical Analyst/M365 Support Engineer

Job Description

This role requires problem solving capabilities for incidents logged by clients and/or alerts from infrastructure monitoring. The successful candidate will require attention to detail, adherence to quality standards, time management and is target oriented to deliver against agreed KPIs and customer service level agreements.

The client facing role involves supporting other colleagues in the SMC, acting as an escalation point. You would act as the final reviewer before potential escalation to the vendor or continue investigation whilst the case is also being looked at by Microsoft. You will become a mentor to the wider SMC team.

A strong understanding of cloud technologies, primarily Azure and M365, is essential. The ability to learn and develop skills in IT is highly valued, as you will be joining a team where there is a high focus on continued improvements, collectively and individually.



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