Global Support Specialist

1 week ago

Barcelona, Philippines beBeeTechnical Full time ₱45,000 - ₱60,000
Technical I, Global Support Specialist

A dynamic role that requires the ability to interact with global remote work-at-home analysts via phone, email, instant message, etc. to understand their IT issues, and then troubleshoot, diagnose and resolve these IT issues involving multiple systems.

Key responsibilities include logging tickets for each call with clear and concise documentation of all actions performed in near real-time, maintaining a high level of customer satisfaction through timely issue resolution, and analyzing ticket data to identify recurring incidents and develop strategies to prevent reoccurrence.

The successful candidate will possess excellent written and oral communication skills, experience working in a shared service environment, and proficiency in utilizing general office applications and communication tools.

This is a mid-senior level full-time position that offers opportunities for growth and professional development within a dynamic and innovative organization.

Required Skills & Qualifications
  • Excellent written and oral communication skills.
  • Experience working in a Shared Service Environment.
  • Comprehensive experience with Mac OS and Windows.
  • Efficiency in utilizing general office applications (MS office applications) and communication tools (Email Clients, Corporate Instant Messaging).
Benefits

This role offers a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

Others

The ideal candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and maintain accurate records and reports.

Job Function
  • Information Technology
Industries
  • IT Services and IT Consulting

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