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Healthcare Support Specialist
1 week ago
The Hird Corp. is a dynamic organization dedicated to delivering exceptional healthcare services.
Job DescriptionWe are seeking a highly skilled Patient Engagement Representative to join our team. As the first point of contact for patients, healthcare providers, and insurance companies, you will provide compassionate and efficient support, answering inquiries, resolving issues, and ensuring a positive customer experience.
- Answer inbound calls, emails, and chats from patients, healthcare providers, and insurance companies with empathy and professionalism.
- Provide accurate and timely information regarding healthcare services, insurance coverage, and billing inquiries.
- Process and document patient information, insurance claims, and other relevant data with attention to detail.
- Resolve customer issues and complaints with effective communication skills and problem-solving abilities.
- Schedule appointments and coordinate patient care with seamless coordination.
- Maintain accurate records of customer interactions and transactions with confidentiality and professionalism.
- Collaborate with team members and other departments to ensure consistent delivery of excellent customer service.