Luxury Customer Experience Specialist

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱272,400 - ₱472,400

This role involves delivering exceptional customer service across multiple channels to support key marketing initiatives. It combines operational customer care duties with marketing-related tasks, including e-commerce campaigns, client communications, and digital engagement.

Key responsibilities include responding to client enquiries, managing live chat conversations, and monitoring the customer care inbox. You will also act as the primary point of contact for client concerns requiring escalation and maintain accurate records of all client interactions.

The ideal candidate will have a bachelor's degree in business or a related field and experience in a similar position within a related industry. They should possess strong organizational skills, high attention to detail, and proven ability to manage competing priorities in a fast-paced environment.

Benefits

This full-time role offers a unique opportunity to develop skills and knowledge in customer care and marketing. The successful candidate will be able to build trust, influence, and coach at all levels while upholding luxury service standards.

Requirements
  • Bachelor's degree in business or a related field
  • Experience in a similar position within a related industry
  • Intermediate to advanced Microsoft Excel skills and proficiency in merchandise or ERP systems
  • Strong organizational skills and high attention to detail
  • Proven ability to manage competing priorities in a fast-paced environment

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