Quality Assurance Manager

2 days ago

Makati City, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: Quality Assurance Manager

Gratitude Philippines is seeking a highly skilled Quality Assurance Manager to oversee the quality management plan for Enrollment operations. The ideal candidate will have a strong background in quality assurance, claims processing, and leadership.

Key Responsibilities:
  • Implement quality management plan for Enrollment operations, including quality standards, quality scorecards, monitoring, coaching, performance metric assessment, calibration, and improvement actions.
  • Direct, review, and report daily audit/feedback activities of assigned team.
  • Conduct meetings regularly with assigned teams and senior executives to maintain consistency in teamwork.
  • Develop and maintain a repository of internal monitoring results and feedback to identify trends and target improvements for associate teams.
  • Ensure effective communication with all members of assigned staff, site level, and senior executives.
Requirements:
  • Previous work experience in quality assurance, strong claims processing background, and a dedication to quality and improvement.
  • Two or more years of experience in Enrollment processing background in US Healthcare.
  • 1+ year(s) experience in a supervisory capacity leading teams, both physically and remotely.
  • Proven quality results and an understanding of what constitutes a quality product/interaction.
  • Excellent oral, written, and presentation skills; enhanced ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality.
Preferred Qualifications:
  • College degree or relevant experience in business administration, communication, or quality assurance.
  • Expert-level knowledge of MS Office.
  • Claims adjudication knowledge and experience.
  • Lean Sigma principle experience.

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