CX Operations Director

Elevate the customer experience in the Philippines by leading the development and execution of CX operations and analytics strategies with GCash, the leading FinTech app.About the Role:We are seeking a CX Operations and Analytics Director to drive the development and execution of CX operations and analytics strategies, identifying opportunities for process...

Join our team of dedicated professionals at AFNI PHILIPPINES, INC. as a CX Supervisor. In this role, you will play a critical part in ensuring that our customers receive exceptional service and that our quality metrics meet the highest standards.We are seeking a motivated and experienced professional who can lead a team of CX Analysts and drive quality and...

Fresh Prints: Where Entrepreneurial Spirit Meets OpportunityWe're not just a company - we're a community of innovators, risk-takers, and problem-solvers. Our journey began with a passion for building something from scratch, and today, we're proud to have grown into a team of 400+ people across three countries. But we're not done yet. We're looking for...

About Fresh Prints">We're a dynamic and innovative company, always looking for ways to improve our products and services. Our mission is to provide exceptional customer experiences, and we're seeking an experienced Head of CX Operations to join our team.">About the Role">">As a Head of CX Operations, you will oversee the operational aspects of our customer...

Take your career to the next level as a CX Supervisor at AFNI PHILIPPINES, INC.! We are seeking a seasoned professional to lead our team of CX Analysts and drive quality and customer satisfaction.The successful candidate will have a strong background in quality assurance and customer experience, with a proven track record of improving quality metrics and...

Job DescriptionIdeal Candidate Profile:A seasoned professional with 15+ years of experience in CX Operations, Contact Center Operations, BPO Operations (Transport & Hospitality)Deep knowledge and understanding of BPO/Contact Centre operations, P&L Management, People Leadership along with Competition & Market trends in BPO industryWe are looking for a...

Transforming Customer Experiences with TDCX PhilippinesAre you passionate about delivering exceptional customer experiences? Join TDCX, a global leader in digital CX solutions, and unleash your potential.Key Responsibilities:Data mining, lead qualification, and contact verification to drive business growthMicrosoft Office proficiency to streamline operations...

Our Mission:We aim to revolutionize customer experience management by providing cutting-edge, end-to-end solutions that cater to the unique needs of our clients. At Ubiquity, we believe that diversity, equity, and inclusion are essential to driving business success and creating value for our customers.Your Key Areas of Focus:Crafting Compelling CX Stories:...

Probe CX is looking for a skilled Network Operations Technician to join our team. As a Network Operations Centre Technical Support Engineer, you will be responsible for providing desktop support to users via Remote Assistance. This role involves analyzing and troubleshooting computer and network system status to identify potential problems.Main...

Job Overview">We are seeking a highly skilled Digital Workplace Strategist to join our team at HCL Technologies Philippines Inc.">About the Role">">The ideal candidate will have a strong background in customer experience, with a focus on digital workplace solutions and change management.">A bachelor's degree in Business Administration, Management Information...

Unify CX is looking for an extraordinary Director of Operations to join our motivated and ambitious team.Role: Director of OperationsWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardBenefits: Day 1 HMO | Day 1 Life InsuranceWhat Will You Do?The Director of Operations is responsible for overseeing the...

The Accounts Payable Officer position at Probe CX offers an opportunity to work in a dynamic environment, contributing to the smooth operation of financial processes. If you are detail-oriented, organized, and enjoy working with numbers, this could be the right role for you.Main Responsibilities:Verify and process invoices.Ensure accurate and timely payment...

Location: BGC, TaguigWorking set-up: Hybrid (2x WFH per week)Working schedule: Monday to Friday (Dayshift)We're looking for:Degree in Operations, Analytics, Marketing, Statistics, Economics, or a related fieldIn-depth knowledge of Customer Experience (CX)In-depth knowledge of InsightingProficiency in CX ResearchStrong communication, leadership, analytical...

Talent Sourcing RoleWe are seeking a highly skilled Talent Sourcing Specialist to join our team at Probe CX. In this role, you will be responsible for delivering all facets of recruiting success throughout the organization.ResponsibilitiesDevelop marketing plans and sourcing strategies that are in-line with contemporary recruitment trends, operations...

Job DescriptionSephora is seeking a highly motivated CX Vendor Operations Manager to join our Customer Experience Team. Working with customers across Southeast Asia & Australia/NZ, our Customer Experience team supports both our retail and e-commerce business and plays an important role in delighting our customers through exceptional service provision.The...

We are seeking an experienced Experience Design Director to join our team at HCL Technologies Philippines Inc. As a key member of our organization, you will be responsible for developing and executing comprehensive customer experience strategies that align with business objectives and drive significant improvements in customer satisfaction and loyalty.Key...

As a CX Operations Analyst, you will serve as a trusted business partner to the Professional Services and Solutions teams as well as senior leadership. Your role will involve driving scalability and efficiency in key business processes, supporting the operating rhythm of the departments, and providing insightful analysis on the health of the business. You...

The ideal candidate for this role is a seasoned CX Process Strategist who can lead initiatives to drive operational excellence and customer satisfaction. This role will require strong analytical and problem-solving skills, with the ability to perform root cause analysis and implement long-term solutions.Responsibilities:Develop and implement process designs...

At Probe CX, we thrive on innovation and collaboration. As a Network Operations Centre Technical Support Engineer, you will be the first point of contact for users experiencing IT issues. Your role will involve providing timely responses to incidents and service requests, categorizing and prioritizing them in accordance with business requirements and...

We're seeking an experienced Desktop Support Professional to join our Probe CX team. As a Network Operations Centre Technical Support Engineer, you will be responsible for providing desktop support to users via Remote Assistance. This role involves analyzing and troubleshooting computer and network system status to identify potential problems.Main Activities...