Service Operations Head

7 days ago


Pasig, National Capital Region, Philippines First Focus IT Full time

First Focus IT is looking for an experienced Service Operations Head to lead our service operations team and ensure the effective delivery of our support services. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our service operations team and working closely with clients to understand their needs and expectations.

The successful candidate will have a strong background in IT service management, with experience in managing complex technical issues and providing excellent communication skills to stakeholders. They will also possess a solid understanding of IT services, industry, and technology, as well as a passion for solving problems and improving processes.

Responsibilities
  • Lead our service operations team and ensure the effective delivery of our support services
  • Oversee the day-to-day operations of our service operations team
  • Develop and implement process improvements to enhance the quality of our services
  • Cordinate a team to resolve service-related issues in a timely manner
  • Identify opportunities for improvement in client environments and/or processes
Requirements
  • Proven experience in a similar role, preferably servicing multiple businesses simultaneously
  • Excellent communication and problem-solving skills
  • Solid understanding of IT services, industry, and technology
  • Passion for solving problems and improving processes
  • Calm under pressure and ability to escalate or consult when unsure of a solution


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