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Sales Director for Contact Center Operations

1 week ago

Angeles City, Central Luzon, Philippines MCI Full time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

The Sales Director for Contact Center Operations will be responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, this role will be responsible for the development and implementation of all operational strategy that ensures that performance, culture, and overarching contact center controls and processes are aligned with corporate and client objectives.

This role works closely with corporate leadership and requires a high degree of initiative, sound judgment, and leadership. The ideal candidate will share and understand the high growth objectives of Mass Markets and possess exceptional interpersonal & communication skills, strong supervisory experience including staff development, and working knowledge of Microsoft Office.

Responsibilities:

  • Manage Sales Supervisors and oversee quality, production, and hours.
  • Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives
  • Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity
  • Direct sales forecasting activities and set performance goals and objectives accordingly
  • Review and provide guidelines and best practices for maintaining competitive edge
  • Analyze and respond to changing market conditions, including competitive benchmarking
  • Analyze trends which includes producing statistical reports on individual performance and sales trends
  • Provide team motivation and development to maximize sales opportunities
  • Responsible for the overall performance and productivity of Supervisors

We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy paid time off, incentives & rewards, health benefits, retirement savings, disability insurance, life insurance, career growth, paid training, and a fun, engaging work environment.