IT Support Specialist Lead

5 days ago


Manila, National Capital Region, Philippines Emerald Associates Full time

At Emerald Associates, we are seeking a highly skilled IT Support Specialist Lead to join our team in the APAC region. In this role, you will be responsible for delivering exceptional technical support to our clients while also assisting in the management and maintenance of their IT infrastructure.

The Ideal Candidate
  • Has excellent teamwork and communication skills
  • Is a strong problem-solver with a customer-centric approach to support
  • Has knowledge deploying, monitoring, and maintaining databases (especially Oracle)
  • Experience deploying Java applications and application servers (especially Weblogic)

The ideal candidate is a highly collaborative, proactive self-starter who is able to execute and communicate status and roadblocks using our project tools to ensure deliverables and deadlines are met in our fast-paced, customer-driven project environments.

Responsibilities
  • Provide technical support to end-users, troubleshooting issues in both Emerald Associates' hosted solutions as well as customers' environments
  • Assist in the implementation and maintenance of project management solutions across various environments (on-premise, cloud, hybrid)
  • Monitor IT systems and proactively identify and resolve issues to minimize downtime
  • Implement leading edge and cost-effective solutions


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